Notification of Customer Data availability and deletion - Contract expiration or termination
In the event of termination of the Hosting agreement between Customer and Sonic Foundry or if the Customer decides not to extend the Hosting agreement, Sonic Foundry will make available and delete all Customer Data in line with the process described below.
One week after the contract expiration or termination Sonic Foundry will offline all Customer Data and Customer will no longer have online access to data.
Two weeks after the contract expiration or termination Sonic Foundry will make a copy of Customer Data in Mediasite format available on a hard drive and ship to Customer.
Upon written Customer request received by Sonic Foundry within fifteen days after contract expiration Sonic Foundry will make Customer Data available for download in an FTP folder for a period of 14 days. After the 14 day period the Customer Data in the FTP folder will be deleted.
Customer can within one week of the Hosting contract termination or expiration date make a written request for a quote from Sonic Foundry for data availability in MP4 format. Sonic Foundry will within ten business days respond to the Customer request for Data availability with a quote.
If the customer within ten business days of receiving the quote provides a purchase order to Sonic Foundry, committing to the data conversion, the Customer data will be made available in the MP4 format at the end of the one month period following the contract expiration/termination.
One month after Contract expiration or termination Sonic Foundry will delete all Customer Data. Once Customer Data has been deleted restoration of data will no longer be possible.
