Created 8/31/2011
Last Reviewed 3/21/2016
Versions 6.1, 7.0

Issue

When playing back a Mediasite presentation, you receive a Windows Media Player error code 1072885327.

Solution

This error code translates to "Cannot open Windows Media file". Some customers have reported this error being caused by having the Bitdefender antivirus software running. Try temporarily disabling security software such as this and see if you are then able to view the presentation. This error could also occur when the player is unable to connect to the video server using the proper streaming protocol. When you receive the error, right click on the black background where the video is supposed to show up, and choose Options from that menu. On the next window, go to the Network tab. Uncheck RTSP/UDP and RTSP/TCP and leave the HTTP check box checked. Click Ok and reload the page. If you are still having trouble, try reinstalling the latest version of Windows Media Player available from Microsoft's site.

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