Created 7/16/2012
Last Reviewed 6/27/2017
Versions 6.1, 7.0

Issue

Sonic Foundry gathers statistics from Mediasite servers in order to better improve the Mediasite platform over time. The Customer Experience Improvement Program collects information about how Mediasite is used, and that information helps Sonic Foundry identify features to improve. Sonic Foundry is committed to helping protect your privacy. Your information will never be sold, shared or made publicly available.
 
Data in aggregate (information that cannot be attributed to an individual or organization) may occasionally be shared publicly with researchers, analysts or others to validate the introduction of new Mediasite functionality or communicate trends. This is an optional function that is enabled by default.  See below for a description of the data that is collected.

Solution

All Versions

Information about the server where the data originated

Customer ID Customer account ID used in Sonic Foundry’s internal customer management system.
Installation ID Generated ID tied to the licensing of Mediasite server software.
Product Version Major version of Mediasite Video Platform software installed on server.
Site ID Generated ID to differentiate between sites in a multisite deployment.
HostName Hostname corresponding to the Site ID of the submitted data.


Server usage statistics

Run Time The time that this set of statistics was generated.
Presentation Count Total number of presentations.
Live Presentation Count Total number of live presentations.
Scheduled Presentation Count Total number of scheduled presentations.
Anonymous Playback Count Total number of anonymous presentation views.
Presentation Duration Total duration of all recorded content.
Playback Count Total number of presentation views.
Live Playback Count Total number of live presentation views.
Total Time Watched Total duration viewed.
User Name Count Total number of unique authenticated users who viewed presentations. Note that user names are not captured.
IP Address Count Total number of unique IP addresses that viewed presentations. Note that IP addresses are not captured.
System Totals Total number of viewers by operating system (e.g. Windows, iOS)
Browser Totals Total number of viewers by browser (e.g. Chrome, Safari.)
Media Plugin Totals Total number of viewers by plug-in (e.g. HTML5, Flash)


Added in Mediasite 7.x

Unique Anonymous Viewers by IP Address Total number of unique anonymous viewers based on IP addresses. Note that IP addresses are not captured.
Log Packager Enabled Flag to indicate if Log Packager job is enabled.
Job Farm Statistics Aggregate data containing information about the run frequency and failure rate of jobs (e.g. transcode, OCR.)
Content Origin Aggregate data containing information about where recorded content originated (e.g. Hardware Recorder, Desktop Recorder, Media Upload).

Additional Comments

For further questions about this data collection, please contact Sonic Foundry technical services.

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