Created 12/17/2012
Last Reviewed 12/8/2020
Versions 7.x, 7.2, 7.4, 7.6, 8.x

Issue

My Mediasite is an optional module for Mediasite Video Platform which includes support for two personal capture applications: 

  1. Mediasite Mosaic is a new modern replacement for Mediasite Desktop Recorder and is the recommended personal capture app for all users. Please see KBA4095 for additional information about installing and registering Mediasite Mosaic. 
  2. Mediasite Desktop Recorder – Mediasite Desktop Recorder is no longer under active development. One of the limitations of Mediasite Desktop Recorder is it cannot operate on current versions of macOS. Future versions of Mediasite Video Platform will not be compatible with Mediasite Desktop Recorder. Important milestones for how support is changing: 
    1. End case escalations for Mediasite Desktop Recorder on December 31, 2020. After this point, our Customer Care department will assist where possible, but cannot engage our Engineering team for more in-depth assistance.
    2. End support for Mediasite Desktop Recorder on June 30, 2021. After this point, our Customer Care department will no longer accept new cases for the application.

Solution

Mediasite Mosaic is the preferred capture application, please download Mediasite Mosaic. If you choose to use Mediasite Desktop Recorder, it can be downloaded from the following locations: 

Windows (Download

System Requirements 

  • Windows 10 
  • 2.4GHz Core2 Duo or equivalent 
  • 4GB of RAM 
  • At least 1GB of free disk space 
  • Built-in or external camera and microphone 
  • By default, N and KN editions of Windows 10 do not include Windows Media components that MDR needs to encode video. Before you can use these servers with MDR, you must download and install the appropriate "Media Feature Pack" from Microsoft's website. For more information, visit www.microsoft.com

macOS (Download

System Requirements

  • macOS Mojave (version 10.14) 
  • 2.4GHz Core2 Duo or equivalent 
  • 4GB of RAM 
  • At least 1GB of free disk space 
  • Built-in or external camera and microphone 
  • Due to core changes in macOS, Mediasite Desktop Recorder is not compatible with macOS Catalina (version 10.15) or macOS Big Sur (version 11.0).  

 

The following presentations are available in our training showcase:

How Do I Record Content Using the Desktop Recorder?

How Do I Record When I'm Offline?

Manually Publish or Remove Content with My Mediasite's Desktop Recorder

What Do Mediasite Desktop Recorder's Options Do?

Additional content is also available in the Mediasite Training Showcase, and also in the Mediasite YouTube Channel.

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