Created 4/25/2013
Last Reviewed 3/16/2016
Versions 6.1, 7.0


When attempting to play back a presentation that uses MP4 content in Chrome, you may receive one of the following errors:

Media Error
There was a media decoding error

There was a network error loading the media


If you receive one of these errors, try disabling hardware-accelerated video decoding within the browser preferences.


  1. In Chrome's address bar, enter chrome://flags
  2. Scroll down to the entry for "Disable hardware-accelerated video decode"
  3. Click Enable
  4. Click the Relaunch Now button at the bottom of the page to relaunch Chrome with the new setting

Internet Explorer

See Microsoft article 2528233 for more instructions on how to disable software rendering.


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