Media decoding error when playing MP4 presentation KBA3794
When attempting to play back a presentation that uses MP4 content in Chrome, you may receive one of the following errors:
There was a media decoding error
There was a network error loading the media
If you receive one of these errors, try disabling hardware-accelerated video decoding within the browser preferences.
- In Chrome's address bar, enter chrome://flags
- Scroll down to the entry for "Disable hardware-accelerated video decode"
- Click Enable
- Click the Relaunch Now button at the bottom of the page to relaunch Chrome with the new setting
See Microsoft article 2528233 for more instructions on how to disable software rendering.
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