Chrome for Mac is 64-bit as of version 39.0.2171, and Silverlight doesn’t support 64-bit mode on Mac OS. As a result Chrome fails to load the existing 32-bit version of Silverlight and Mediasite playback will fail. This affects both live and on-demand playback of Smooth Streaming and Windows Media content.
There are two ways to work around this issue:
- Use browser other than Chrome that supports Silverlight (i.e. Safari or Firefox) to view Mediasite content.
- Transcode content to MP4 whenever possible for on-demand playback. Chrome supports MP4 playback natively with no plug-ins required.
Please contact technical support if you have any questions.
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