Created 2/2/2015
Last Reviewed 2/12/2015
Versions 6.1, 7.0

Issue

Video does not play when viewing Mediasite content in Chrome or Firefox.  When trying to play a Mediasite presentation in Chrome there is a puzzle piece in the video window:

Full Experience Player

 

Firefox displays a warning that fills the browser window:

Firefox

Solution

Chrome

Click the Plug-in Blocked message in the address bar.  

Chrome Plug-in Blocked

Click on Run all plug-ins this time to temporarily allow Silverlight to run.  To permanently allow Silverlight to run on that site select Always allow plug-ins on [site name] and then click Done.

 

Firefox

Click on Activate Silverlight.  Alternatively you can go to Settings > Extensions > Plugins, and select Always Activate for Silverlight.

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