Created 10/27/2015
Last Reviewed 7/21/2017
Versions 7.0, 7.1

Issue

This article lists the various errors that can be reported by the Mediasite Monitoring Service (MMS).  If you receive an MMS alert then please refer to the table below for the next steps.

Solution

Error Description Solution

Event Alarm Disk ID 11 

This event alert indicates that I/O failures have occurred on the volume. A hardware failure that prevents communication with a disk Investigate storage volume connection  (for example, a loose cable, a loose disk controller card, or a cable failure).  If the problems continue please open a support case with the hardware vendor.
Event Alarm Kernel-Power ID 41 The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated. An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened.  To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.
Event Alarm NTFS ID 55 This indicates the disk might have bad sectors. I/O requests issued by the file system to the disk subsystem might not have been completed successfully. Run chkdisk and contact support for possible disk replacement.
Event Alarm Mediasite ID 111 This alert indicates that the following was seen: Less than 5 percent of total memory available.
Running out of memory may cause system instability and affect performance and availability. The offending process, service or application needs to be identified and the associated vendor for support should be contacted.
Stop and restart the offending process, application or service. A reboot may be required to release the consumed memory.
Event Alarm Mediasite ID 112 This alert indicates that the following was seen: The service will not be available for incoming requests. When this is seen the Mediasite EVP application is having issues and will not be able to service requests from users, recorders or workers. The EVP IIS Appliation Pool may need to be recycled to establish functionality. Review of EVP logs and the windows event logs may help corelate the root cause. Contact support if this persists.
Event Alarm Mediasite ID 113 This alert indicates that the following was seen: The LDAP server is unavailable. The impact of an LDAP server not being available may affect logins and over all EVP functionality. This may be because of network issues, DNS issues or the source LDAP server may be down. Troubleshoot LDAP connectivity from the reporting MMS agent system to the LDAP provider. Ensure the LDAP provider is running, avaliable and accessible.
Event Alarm Mediasite ID 114 This alert indicates that the following was seen: Unable to access database. Depending on the database, this may cause a complete outage of EVP functionality or of one or more EVP sites. Investigate the root issue of the database not being accessible. Troubleshoot database connectivty from the reporting MMS agent system to the database server. Ensure the database server is running, available and accessible. If this is occurs after and upgrade or update, contact support.
Event Alarm Mediasite ID 115 This alert indicates that the following was seen: Cannot open database. Depending on the database, this may cause a complete outage of EVP functionality or of one or more EVP sites. Investigate the root issue of the database not being accessible. Troubleshoot database connectivty from the reporting MMS agent system to the database server. Ensure the database server is running, available and accessible and the correct permissions are are set for the database connection. If this is occurs after and upgrade or update, contact support.
Event Alarm Mediasite ID 221 This alert indicates that the following was seen: An error occurred during the search server heartbeat. This indicates the search server was unable to communicate with EVP this may cause a complete outage of EVP functionality or of one or more EVP sites. Investigate the root issue of the search server not being accessible. Stop and restart the Mediasite Search service, 
Event Alarm Mediasite ID 222 This alert indicates that the following was seen: An error occurred while replicating from backup. This indicates that replication between search servers is compromised. This may be due to system performance, network or availability of the search service. Check the performance, capacity and availablity of the search servers. Review network connectivity between the search servers. Review CPU, Memory and Disk Queues, and Disk free space on the Search servers.
Event Alarm Mediasite ID 223 This alert indicates that the following was seen: Replication aborted. This indicates that replication between search servers is compromised. This may be due to system performance, network issues or availability of the search service. Check the performance, capacity and availablity of the search servers. Review network connectivity between the search servers. Review CPU, Memory and Disk Queues on the Search servers.
Event Alarm Mediasite ID 224 This alert indicates that the following was seen: An error occurred while merging indexes. This may be an indication of corrupt indexes or system performance issues that are contributing to the failure of index merging. Check the performance, capacity and availablity of the search servers. Review network connectivity between the search servers. Review CPU, Memory and Disk Queues on the Search servers.
Event Alarm Mediasite ID 225 This alert indicates that the following was seen: Exception while requesting new work items. This indicates that replication between search servers is compromised. This may be due to system performance, network or availability of the search service. Check the performance, capacity and availablity of the search servers. Review network connectivity between the search servers. Review CPU, Memory and Disk Queues on the Search servers.
Event Alarm Mediasite ID 226 This alert indicates that the following was seen: Exception While Sending File. This indicates that replication between search servers is compromised. This may be due to system performance, network issues or availability of the search service. Check the performance, capacity and availablity of the search servers. Review network connectivity between the search servers. Review CPU, Memory and Disk Queues on the Search servers.
Event Alarm Mediasite ID 500 This alert indicates that a Recorder was interrupted while actively recording. Resuming the previous recording has occurred. If this persists, contact support
Event Alarm Mediasite ID 501 This alert indicates that a Complete presentation recovered from fragments. A presentation was recovered from an interruption, there may be a few minutes of the recording missing.  Review the recording. If this persists or happens often contact support.
Event Alarm Mediasite ID 511 An error occurred while attempting to resume previous recording. A recording was interrupted and recovery was attempted but has failed.  The recording may be lost. Contact Support.
Event Alarm Mediasite ID 512 This alert indicates that A Job Failed. This error may be produced when a recorder can not reliably communicate with EVP. Typically seeen during a publishing of a presentation. Try to republish, if it continues to fail contact support.
Event Alarm Mediasite ID 513 This alert indicates that Low Audio Levels Detected. This may be intentional or the presenter needs to be reminded to turn on the mic, or there may be audio input issues.  Check the mic and audio inputs.
Event Alarm Mediasite ID 514 This alert indicates that a recording has been interrupted and resumed the maximum number of times and cannot be recovered.  The recording may be lost. Contact Support
Event Alarm Mediasite ID 517 This alert indicates that a Recorder Error: An error occurred while starting a recording.  Reboot and attempt to restart. If this issue persists, contact support.
Event Alarm Mediasite ID 518 This alert indicates that there has been a Recorder Error: An error occurred in configuring the recording session.  Reboot and attempt to restart. If this issue persists, contact support.
Event Alarm Mediasite ID 519 This alert indicates that there is a Recorder Error: Dropping more than 30 percent of frames.  Stop the recording, reboot, and start the recording again. Check the audio and video inputs. There may be issues with synch rates or cable issues. If this persists, contact support.
Event Alarm Mediasite ID 520 This alert indicates that an error has occurred on ending a recording.  The recording may be lost. Contact Support.
Event Alarm Mediasite ID 521 This alert indicates that there was a Recorder Error: An error occurred in initializing video capture device.  Stop the recording, reboot, and start the recording again. Check the audio and video inputs. There may be issues with synch rates or cable issues. If this persists, contact support.
Event Alarm Mediasite ID 522 This alert indicates that publishing has failed.  Check network connectivity. Reboot the recorder and attempt to publish again. This also may indicate the EVP system is not available or is having performance issues. Check the EVP web servers for performance, capacity and availablity. If this persists, contact support.
Event Alarm Mediasite ID 600 This indicates that mediasite event ID 600 was not seen. This is the heartbeatevent that is logged to event viewer every 25 minutes. A heartbeat event was not logged. This indicates the overall health of the recorder is compromised Reboot the system. Review if your recorder is running the latest image. Evaluate what image of recorder software would be best for your use. If this persists, open a case with support.
Event Alarm Mediasite ID 603 This indicates that mediasite event ID 603 was not seen. This is the heartbeatevent that is logged to event viewer every 5 minutes. A heartbeat event was not logged. This indicates the overall health of the recorder is compromised Reboot the system. Review if your recorder is running the latest image. Evaluate what image of recorder software would be best for your use. If this persists, open a case with support.
Event Alarm Mediasite ID 604 This alert indicates that the Mediasite Recorder Health Process has restarted.  This is informational only.
ELM Agent Monitor ID 700 This indicates that the MMS Agent is not communicating with the server and/or the server cannot communicate with the agent. The system may be powered off; the agent may be stopped or other system issues are preventing the MMS server to agent communication.  Reboot the system and investigate the connectivity between the system and MMS Server. Most common issues are firewalls, network issues and DNS issues. Contact support if the issue is not resolved or persists.
ELM Licenses ID 701 This is the daily count of the current license usage of MMS agents. No action to take.
File Monitor Recording Issues in Logs ID 702 This is the raw output from any issues in the mediasite recorder logs No action to take.

Event Alarm Mediasite Service Control Manager Issues ID 703

Service Control Manager (SCM) is a special system process under the Windows family of operating systems, which starts, stops and interacts with Windows service processes. This indicates the SCM is having issues with a Mediasite service.  Reboot the system. If this persists, open a case with support.
Ping Monitor ID 704 This indicates that the system is not seen on the network. The system may be powered off or a firewall is preventing the PING messages from reaching the system. Physically visit the system to determine if the system is missing, powered off, or other network issues are preventing this test of connectivity.
Resource-Exhaustion-Detector ID 705 This indicates that memory consumpution has occurred to the point of exhausting free memory.  The overall system performance and availability may be compromised. Review the process list of the affected system to find the process consuming all the memory. Attempt to restart the offending service, application or process. If this continues contact the software vendor support of the offending  service, application or process.
Performance Alarm Disk Queue gt 6 ID 706 This indicates that there may be delay in reading and writing data to the disk. This will interrupt recordings and normal operation of the system. If this persists, contact support for further investigation.
Performance Alarm Free Disk Space ID 707 This indicates your disk has less than 10 percent of free space. Having less than 10 percent free space on a disk may hinder operations of the system. It is time to free up space by removing old and unneeded data.
Process Monitor High CPU ID 708 This indicates the system has been running at greater than 75 percent of its processing capacity.  Investigate which process is consuming the CPU resources.
HTTP Monitor of EVP ID 709 This indicates that the EVP system could not be reached from the system. This impacts the function of the system that is unable to communicate with the EVP system. This alert is the result of the system attempting to connect to the EVP web service. Review connectivity between the system and the EVP servers. 
Mediasite Recorder Long Pause ID 710 This indicates that the Mediasite Recorder is Paused during a recording for an extended amount of time, the default is 10 minutes. Resume recording.
Performance Alarm NIC Sending gt 75pct ID 711 This indicates that the network interface is close to capacity. If this occurs for longer durations or if there are associated connectivity issues Contact support for further guidance to address this issue.

Mediasite Recorder Signal Loss While Recording ID 712

This indicates that the recorder is not receiving input signal while in a recording state. Check the input source connection and the equipment feeding the signal into the Mediasite Recorder.

Reconnect the input for the image or video. This alert may occur if the presenter is switching input sources, if this is the case then there is no action needed.

Event Alarm Mediasite Recorder Paused ID 800 This indicates the recorder is in a paused state.  This is an information alert.
Event Alarm Mediasite Recorder Recording ID 810 This indicates the recorder is in a recording state.  This is an information alert.
Event Alarm Mediasite ID 911 This indicates that the EVP system could not be reached from the system. This impacts the function of the system that is unable to communicate with the EVP system. This alert is the result of the system attempting to connect to the EVP web service. Review network connectivity to the EVP servers. This also may indicate the EVP system is not available or is having performance issues. Check the EVP web servers for performance, capacity and availablity. If this persists, contact support.
Event Alarm Application Error ID 1000 This is a very generic error and it doesn't tell much about what caused it. Some applications may fail with this error when the system is left unstable by another faulty program.  Usually, a reboot is recommended when this type of error is showing up. If the error is persistent, then one can start digging further (i.e. update the application that is listed in the event), install latest hotfixes, open a case with support)
Event Alarm Application Hang ID 1002 This is a generic error event which occurs when application stops responding. If you see only one or two error events, you may ignore them. Also, make sure, latest patches and service packs are installed on the system A reboot may clear the issue, if it continues open a case with support.
Event Alarm TCPIP ID 4199 The system detected an address conflict with another system on the network. Network operations on this system may be disrupted as a result.  Contact your IT staff with this information to resolve.

 

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