Created 8/15/2016
Last Reviewed 8/15/2016
Versions 7.0

Issue

After upgrading Mediasite Enterprise Video Platform to 7.0.28, the following error appears when attempting to play content:

An error occurred. Please check the server logs.

There are no log entries present in the log viewer despite this error.

Solution

The solution is to clear your browser's cache, sometimes called browsing data or temporary files, for the Mediasite server in question.  The process for clearing the cache can vary depending on the browser and version; please refer to your browser's help file for guidance.

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