Created 5/22/2018
Last Reviewed 10/11/2018
Versions 7.3

Issue

When placing a Join call a status message will be shown if the call is either successfully placed or if the call fails. See below for more information about the various statuses.

Solution

Status Message Description

Licensed active calls exceeded

This status indicates that the number of allocated calls permitted by your Mediasite Join license has been exceeded and the call will not be recorded.

Contract expired This status indicates that your Mediasite Join license has expired and no calls will be recorded.

This call is being recorded

Mediasite Join is recording your call. This status will remain until the call has concluded or Join has been recording for 8 hours.

Checking credentials…

Prior to Recording the call this status is displayed as Mediasite Join validates the users call string.

Server total active calls exceeded

The Mediasite Join Cloud server is at capacity. The call will not be recorded.

H.239 Sharing Channel

This indicates Mediasite Join is capturing the calls shared content.

Video not detected…. This call will not be published

Mediasite Join is not detecting any video input for the call. Please check your conference system’s configuration to ensure video is being sent. Audio only calls are not supported on Mediasite Join.

Waiting for Recorder…

The Mediasite Recorder is currently setting up the presentation for Join Live. 

User portion of H.323 call string is missing or incorrect

This status indicates that the User ID portion of the call string is incorrect. The User ID portion of the call string is the string of numbers and characters after the three-digit identifier. Please check that the User ID has been correctly input.

Unknown custom call string

This status indicates that received call string is not recognized by Mediasite Join. Please reference the Summary page on the Customer Care portal and verify that the correct call string is being used. For On-Premise Mediasite Join, check the Application Settings page on the Mediasite Join Appliance.

Missing or invalid call string

This status indicates that the format of the call string is incorrect or does not exist. Please reference the Make a Call page on the Customer Care portal and verify that the correct format is being used.

Recorder communications failed This occurs when Join can’t reach the Recorder software.
Live call already in progress or ending This occurs when a live call is already in progress or during the cleanup phase after each live call.

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