Created 5/1/2024
Last Reviewed 5/15/2024
Versions 8.x


Due to the uncertainty around the future for the Microsoft Store and customer feedback, Mediasite Mosaic is no longer available to download or upgrade directly from the store.

To ensure you receive future updates and benefit from the latest features and bug fixes, all users must migrate to the "NEW” version of Mediasite Mosaic for Windows (v2.11) which can be downloaded from the Mediasite Customer Care website.

Older versions installed from the Microsoft Store or using the side-loading techniques will no longer receive updates.

This KBA applies to users who have previously installed Mediasite Mosaic for Windows through:

  • Microsoft Store
  • Side-Loading



To upgrade to Mediasite Mosaic (NEW), you will need to install an entirely new version and uninstall the old version. To do this, please follow the instructions below:

  1. Launch Mediasite Mosaic and ensure that all of your recordings have been published to Mediasite. If you skip this step all unpublished recordings will be lost.
  2. Uninstall Mediasite Mosaic:
    1. You can now safely uninstall Mediasite Mosaic using Add or Remove Programs or through the Microsoft Store
  3. Install the Mosaic (NEW) Version:
    1. Download the latest version of the stand-alone Mediasite Mosaic for Windows (NEW) from:
    2. Run the downloaded installer and follow the on-screen instructions to complete the installation.
    3. You should see a new icon that looks like this:  
  4. Log into My Mediasite as you normally would
  5. Click Add Presentation
  6. Click: With App to launch Mediasite Mosaic
  7. Record a sample presentation and ensure it publishes properly



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