| Product | Version | Stage | Release Date | Support Ending Date | End of Limited Support |
|---|---|---|---|---|---|
| Blackboard Building Block | 1.4 | Supported | 09/28/2023 | 12/31/2023 | 06/30/2024 |
| Recorder | 8.9 | Limited Support | 04/04/2022 | 10/06/2022 | TBD |
| Recorder | 8.2 | Limited Support | 08/16/2021 | 04/04/2022 | TBD |
| Join | 3.2.0 | Unsupported | 01/24/2020 | 12/31/2021 | 06/30/2022 |
| Join Cloud | 3.2.0 | Unsupported | 01/24/2020 | 12/31/2021 | 06/30/2022 |
| Zoom Marketplace Integration for MVP | 1.0 | Unsupported | 07/10/2019 | 08/31/2021 | 01/31/2022 |
| Catch | 2.3.0 | Unsupported | 06/10/2019 | 06/17/2021 | 06/30/2022 |
| Mediasite Video Platform | 7.6 | Unsupported | 12/08/2020 | 06/17/2021 | 08/31/2022 |
| Recorder | 7.5 | Unsupported | 07/29/2020 | 06/17/2021 | 08/31/2022 |
| RAMP Multicast for Mediasite Deliver | 7.2.2 | Unsupported | 08/08/2019 | 06/17/2021 | 07/11/2022 |
| Desktop Recorder | 2.5 | Unsupported | 06/21/2018 | 12/31/2020 | 06/30/2021 |
| Mediasite Video Platform | 7.4 | Unsupported | 05/21/2020 | 12/08/2020 | 06/30/2021 |
| Recorder | 7.3.3 | Unsupported | 06/20/2019 | 07/29/2020 | 12/31/2020 |
| Mediasite Video Platform | 7.2 | Unsupported | 12/17/2019 | 05/21/2020 | 12/31/2020 |
| Enterprise Video Platform | 7.0.30 | Unsupported | 05/31/2017 | 12/16/2019 | 01/31/2020 |
| Recorder | 7.1.14 | Unsupported | 12/07/2017 | 10/07/2018 | 07/31/2020 |
| Capture | October 2023 | Supported | 11/17/2023 | TBD | TBD |
| Mediasite Video Platform | 8.x | Supported | 06/17/2021 | TBD | TBD |
| Monitor | 8.x | Supported | 07/19/2021 | TBD | TBD |
| Mosaic | 2.x | Supported | 09/13/2021 | TBD | TBD |
| Recorder | 8.16+ | Supported | 07/20/2023 | TBD | TBD |
Note: Mediasite Monitor and Mosaic are automatically kept up to date by virtue of their availability in the Microsoft Store or the Mac App Store. It is expected that these applications are allowed to automatically update, and should always be running the latest version. Prior versions are no longer supported once an update is released.
Support Stages
The table below displays the various services that Sonic Foundry will provide during each stage of support.
| Service | Supported | Limited Support | Unsupported |
|---|---|---|---|
| learn.mediasite.com | |||
| docs.mediasite.com | |||
| Guides | |||
| Knowledge Base Articles | |||
| Customer Care Support (Phone, Email, Case) |
|||
| Escalated (Engineering) Support | |||
| New Features | |||
| Bug Fixes | Critical Considered* | ||
| Security Patches | Critical Considered* | ||
| Limited Availability Features † |
*Bug Fixes and Security Patches are primarily targeted for our currently Supported version(s). For version(s) in Limited Support, we will assess Critical level issues as they arise and may choose to release an update to resolve. In other cases, customers may be directed to upgrade to a currently Supported version.
† Limited Availability Features may be introduced in a Supported version. These features are unsupported and may be removed in a future update.
