With your current Customer Assurance contract you can contact a Sonic Foundry technical support specialist to assist you directly with any issues you may experience.

Online: Submit a case or a product suggestion

Phone:

  • US, CA: 877.783.7987 (toll free) | Option 2
  • NL: 0800.783.7987 (toll free)
  • BE, FR, DE, NO, GB: +800.0783.7987 (toll free)
  • Other European countries: +31 30.275.3000
  • International: +1.608.443.1600 | Option 2

Note that during periods of heavy call volume, you will be asked to leave a message for a call-back by a Systems Engineer. In the interest of acquiring as many details as possible, you can always submit a case online and request to be called back as a follow-up. This will allow you to attach files such as logs and screenshots, and also provide some timeframes of when you may be available for a return call.

Hours: 6:00 AM to 7:00 PM Central, Monday through Friday. Emergency level support is available via phone 24/7, with the exception of December 24, 25, 31, and January 1.