An active Mediasite Customer Care plan entitles you to unlimited technical support from the Sonic Foundry team. Contact us - we're happy to help.
|US and Canada||877.783.7987 (toll free) | Option 2||Monday-Friday, 7:00 AM - 7:00 PM Central|
|Netherlands||0800.783.7987 (toll free)||Monday-Friday, 9:00 AM - 5:00 PM CET|
|Belgium, France, Germany, Norway, United Kingdom||+31.800.783.7987||Monday-Friday, 9:00 AM - 5:00 PM CET|
|Other European countries||+31.30.275.3000||Monday-Friday, 9:00 AM - 5:00 PM CET|
|All other countries (support provided from US office)||+1.608.443.1600 | Option 2||Monday-Friday, 7:00 AM - 7:00 PM Central|
Emergency 24/7 phone support is available through the US office with the exception of December 24, 25, 31 and January 1.
During periods of heavy call volume, you will be asked to leave a call-back message for a support specialist. You can always submit a case online and request to be called back as a follow-up. Using the online case submission allows you to attach useful troubleshooting files such as logs and screenshots and lets you provide the best call-back times when you are available for a return call.