An active Mediasite Customer Care plan entitles you to unlimited technical support from the Sonic Foundry team. Contact us - we're happy to help.
Web
Call Us
| US and Canada | 877.783.7987 (toll free) | Option 2 | Monday-Friday, 7:00 AM - 7:00 PM Central |
| Netherlands | 0800.783.7987 (toll free) | Monday-Friday, 9:00 AM - 4:30 PM CET |
| Belgium, France, Germany, Norway, United Kingdom | +31.800.783.7987 | Monday-Friday, 9:00 AM - 4:30 PM CET |
| Other European countries | +31.30.275.3000 | Monday-Friday, 9:00 AM - 4:30 PM CET |
| All other countries (support provided from US office) | +1.608.443.1600 | Option 2 | Monday-Friday, 7:00 AM - 7:00 PM Central |
Emergency 24/7 phone support is available through the US office.
During periods of heavy call volume, you will be asked to leave a call-back message for a support specialist. You can always submit a case online and request to be called back as a follow-up. Using the online case submission allows you to attach useful troubleshooting files such as logs and screenshots and lets you provide the best call-back times when you are available for a return call.
