An active Mediasite Customer Care plan entitles you to unlimited technical support from the Sonic Foundry team. Contact us - we're happy to help.

Call Us

US and Canada 877.783.7987 (toll free) | Option 2 Monday-Friday, 7:00 AM - 7:00 PM Central
Europe and United Kingdom + Monday-Friday, 9:00 AM - 4:30 PM CET
All other countries (support provided from US office) +1.608.443.1600 | Option 2 Monday-Friday, 7:00 AM - 7:00 PM Central

Emergency 24/7 phone support is available through the US office.

During periods of heavy call volume, you will be asked to leave a call-back message for a support specialist. You can always submit a case online and request to be called back as a follow-up. Using the online case submission allows you to attach useful troubleshooting files such as logs and screenshots and lets you provide the best call-back times when you are available for a return call.