Each Mediasite Recorder is eligible for up to four-years of advance replacement warranty service while under a standard Customer Assurance Customer Assurance plan. (Four-year period starts from the date of purchase.) Sonic Foundry will provide full technical support and replacement warranty services for your Recorder(s) through this four-year period or the expiration of your current Customer Assurance plan, whichever is later.

Please contact your Sonic Foundry representative to learn of upgrade or support options for Recorders approaching the end of their four-year warranty period. You can also view your existing contracts to see expiration dates and end of warranty information.

Recorder Software

Version Phase Release Date Notification Date End of Support
Recorder 7.3.2 Active 10/08/2018 TBD TBD
Recorder 7.1.14 Supported 12/07/2017 TBD TBD

Server Software

Version Phase Release Date Notification Date End of Support
Mediasite Video Platform 7.2 Active 11/06/2017 TBD TBD
Enterprise Video Platform 7.0.30 Supported 05/31/2017 TBD TBD
EX Server 6.1.23 Unsupported 06/30/2015 06/09/2017 09/30/2017

TBD = To Be Determined