Created | 10/8/2019 |
Last Reviewed | 10/8/2019 |
Versions | 7.x, 7.2, 7.4, 7.6, 8.x |
Issue
The Mediasite app for iOS devices has been removed from the App Store. This application is no longer required for Mediasite playback when using recent versions.
Solution
As long as the iOS device is running iOS version 10 or higher, and Mediasite is running version 7.0.30 or later, this app is no longer required.
For users that attempt presentation playback with iOS 9 or earlier, they will see an option to download the Mediasite app. This will lead to an "Item Not Available" error from the App Store. In order to prevent the option for downloading the app from showing up, run the following SQL command against the site database:
UPDATE SiteProperties SET SettingValue='FALSE' WHERE SettingKey='EnablePlayerIosApp'
This setting will be set by default in future versions of Mediasite Video Platform.
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